Privacy Policy
At Hook Casino, we are committed to protecting your privacy and handling your personal data responsibly. We believe that a clear understanding of how we collect, use and safeguard information builds the trust essential to an enjoyable and secure gaming environment.
Information We Collect
When you create an account or use our services, we collect the personal data necessary to provide, personalise and manage your experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. We also gather identification documents required for age and identity verification as mandated by gambling regulations.
In addition to information you provide directly, we automatically collect technical data such as your IP address, browser type and version, device identifiers, pages visited, time spent on the site and referral sources. This helps us understand how our platform is used and allows us to improve functionality and security.
How We Use Your Information
We use the collected data to create and maintain your account, process deposits and withdrawals, offer customer support, and deliver the games and promotions you request. Your information also enables us to verify your identity, prevent fraudulent activity, meet legal and regulatory obligations, and where appropriate send you important service communications.
With your consent, we may use your contact details to inform you about new games, exclusive offers or upcoming tournaments. You retain full control and can adjust your marketing preferences or opt out at any time through your account settings or by contacting our support team.
Sharing Your Information
We do not sell or rent your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our business, including payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers. All third parties are contractually obliged to maintain confidentiality and security standards equivalent to our own.
We may also disclose data when required by law, regulatory authorities, or to protect the rights, property or safety of Hook Casino, our players or the public. This includes compliance with licensing conditions set by the UK Gambling Commission and other relevant authorities.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable essential functions such as account login, game performance and security features. Analytical cookies help us understand visitor behaviour and improve the overall experience, while preference cookies allow us to remember your settings and provide a more personalised service.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site. Our cookie policy provides further detail on the specific technologies we employ.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive information, secure servers, regular security assessments and strict access controls for staff members.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. We continuously review and update our practices to maintain the highest possible standards.
Your Rights
You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.
To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once data is no longer needed, it is securely deleted or anonymised.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or email address provided on our website. We aim to address all enquiries promptly and transparently.